Refunds & Returns
At Elevate Dog Treats, we make every order with care and want you (and your dog) to be happy with what you received. Because our treats are handmade and made for our furry friends to consume we cannot accept returns of food or treats once they have been shipped.
Treats & Orders
All sales are final unless your order arrives damaged, incorrect or there is another issue with the condition of your order. If something isn't right with your order please contact us within 3 days of delivery at hello@elevatedogtreats.com and include:
- Your order number
- A description of the issue
- Photos of the product and packaging when applicable.
We'll review the issue and work with you on how we can make it right. Please do NOT send food products back unless we specifically request that you do so.
Damaged or Incorrect Orders
We take care when packing every order, but things can occasionally happen once a package leaves our hands. If your order arrives damaged or you receive the incorrect item; please contact us within 3 days of delivery. We may request photos so we can understand what happened and help resolve the issue moving forward.
Merchandise
Unused merchandise may be eligible for return within 30 days of delivery. Merchandise must be:
- Unused and unworn
- In original condition
- Free of stains, damage or pet hair
- Returned with original packaging when applicable
Customers are responsible for return shipping costs unless the item arrived damage or we sent incorrect item. Once your return is received and inspected we will process your refund or reach out directly. Any refunds will be issued to the original payment method.
Exchanges
If you need a different size or have an issue with a merchandise item, please contact us within 30 days of delivery.
Refunds
If a refund is processed, it will be done to the original payment method. Please allow your payment provider's normal processing time for the refund to appear on your statement.
Shipping charges are generally non-refundable unless the order was damaged, incorrect or you experienced another issue out of our responsibility.
Questions
If you have a question about an order or aren't sure whether an issue qualifies for a refund or replacement, reach out. We'd rather have you contact us than wonder whether you should.
Elevate Dog Treats
hello@elevatedogtreats.com